Effective Date: 17-03-2025
At Doc Sansar, we are committed to providing seamless access to high-quality study materials through our online platform. As our products are digital downloads, we do not engage in physical shipping. Instead, upon successful purchase, customers receive immediate access to their selected study materials. Below are the details of our digital delivery process:
1. Order Processing and Access:
- Order Confirmation: After completing a purchase, you will receive an order confirmation email containing a unique download link for your purchased materials.
- Access Duration: The download link will remain active for [30 days] from the date of purchase.
- Download Limit: Each download link can be used up to [3 times] to allow for multiple device downloads if necessary.
2. Supported Formats and Requirements:
- File Formats: Our study materials are provided in [PDF, EPUB, MOBI] formats to ensure compatibility with various devices.
- Device Compatibility: Ensure your device meets the necessary requirements to access and view the downloaded files. For optimal experience, we recommend using [Adobe Reader for PDFs, Kindle for MOBI files, or any standard EPUB reader].
3. Technical Support:
- Assistance: If you encounter any issues during the download or access process, please contact our support team at [support@docsansar.com].
- Response Time: We aim to respond to all inquiries within [24 hours] during business days.
4. Refund and Cancellation Policy:
- Digital Products: Given the nature of digital products, refunds are generally not provided once the download link has been accessed.
- Exceptions: Refunds may be considered if you experience technical issues that prevent access to the materials, and our support team is unable to resolve the problem within a reasonable time frame.
5. Delivery Restrictions:
- Geographical Limitations: As our products are digital, they are accessible worldwide without any shipping restrictions.
- Third-Party Services: We utilize secure payment processors and delivery platforms to ensure your purchase experience is smooth and your data is protected.
6. Updates to Materials:
- Revisions: Occasionally, we may update our study materials to reflect new information or improvements.
- Access to Updates: Customers who have purchased a particular material will receive notifications about updates and may be provided with access to revised versions at no additional cost, depending on the nature of the update.
7. Contact Information:
For any questions or concerns regarding our digital delivery process, please contact us at:
By purchasing from Doc Sansar, you agree to the terms outlined in this Shipping and Delivery Policy. We are dedicated to ensuring your satisfaction and are here to assist you with any inquiries or issues you may have.